Terms & Conditions

VitaPet XXX - Terms and Conditions

These terms and conditions (Terms) consist of the Promotion Details and the Promotion Rules and they must be read together.  The Promotional Details prevail to the extent of any inconsistency. Participation in the Promotion constitutes acknowledgement and acceptance of these Terms.



VitaPet Australia Product Review Promotion 2024


Masterpet Australia Pty Ltd (ABN 80 000 333 353), Lot 2, 31 Topham Road Smeaton Grange NSW 2567

Promotional Period

7am (AEDT) on Thursday 2 May 2024 until 7am (AEST) on Wednesday 15 May 2024

Prize Details

There are 100 x Major Prizes to be won, each consisting of VitaPet Dog Food & Dog Treat products valued at $50 AUD RRP each and a total prize pool value of $5,000 AUD RRP.

See Prize Details below.

Who can enter?

Australian residents over the age of 18 years (unless ineligible in accordance with the Promotion Rules) who enter into this Promotion in accordance with these Terms.

Promotion website


How to enter?

Entry is free. During the Promotional Period you must complete and submit the form on the promotion website.

Entrants can submit 1 x unique entry, based on unique email address. Any subsequent entries will be removed.

How to win?

It is a game of chance. 

To determine the winner, each entry will be assigned a different First to Try Prize Pack based on their responses. A random number generator will be used to assign a number for each entry within each Prize Pack. The entries with the lowest numbers will be the winner.

Prize draw

The draw will take place at 8am AEDT on Wednesday 15 May 2024 at Masterpet Australia; 2/31 Topham Road Smeaton Grange NSW 2567 Australia.

Notifying prize winners

The prize winner will be notified via email within 24 hours of the draw time listed above. The prize winner's name will also be announced on the promotion website at https://vitapet.com/au/product-review/ 

Process if winner doesn’t claim prize or is invalid

If the prize winner doesn’t claim their prize within 48 hours notification, their entry will be invalid. The Promoter will redraw for another winner and notify them by email.  If the redrawn winner doesn’t claim their prize within 48 hours, further redraws will occur following the same process until a winner claims their prize.

If a winner is invalid or ineligible, their entry will be discarded, and the prize will be redrawn in accordance with the process set out above.

Collection and disclosure of personal information and entry details

All entrants’ details will be collected, used and held for the purposes of running this Promotion (including emails about the Promotion). The winners’ names will be published on the Promotion Website, and the name and any other required details will be published in any other media as required by law.

If you do not provide your personal information in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our products and services which may be of interest to you.

You may opt in to receive marketing and other communications about VitaPet products and services that may be of interest to you. In which case you consent to the Promoter collecting and keeping your personal information on our database, using and disclosing your personal information (including name, contact details and postcode) for this purpose, including to tailor communications to match your location, and in accordance with the Promoter’s Privacy Policy.

The Promoter may disclose the information for those purposes to its related companies and contractors, and may also disclose it to entities outside of Australia, see the Promoter’s Privacy Policy for details.

To request access to, or to update, personal information the Promoter holds, you can contact the Promoter by email at [email protected]

The Promoter's privacy policy can be viewed at https://vitapet.com/au/privacy-policy





RRP value per pack


RRP value total

Adult Chicken Pack

1 x VitaPet Dry Adult Food Chicken - 3kg

2 x VitaPet Wet Adult Food Chicken – 100g

2 x VitaPet Wet Adult Food Fish – 100g

2 x VitaPet Wet Adult Food Lamb – 100g

1 x VitaPet Bakery Bites Mini Pretzels

1 x VitaPet Duo Sticks Chicken & Cheese




Adult Lamb Pack

1 x VitaPet Dry Adult Food Lamb - 3kg

2 x VitaPet Wet Adult Food Chicken – 100g

2 x VitaPet Wet Adult Food Fish – 100g

2 x VitaPet Wet Adult Food Lamb – 100g

1 x VitaPet Duo Sticks Chicken & Peanut Butter

1 x VitaPet Duo Sticks Chicken with Strawberries & Cream




Junior Pack

1 x VitaPet Dry Junior Food Chicken - 3kg

6 x VitaPet Wet Puppy Food Chicken – 100g

1 x VitaPet Duo Sticks Chicken with Strawberries & Cream

1 x VitaPet Duo Sticks Chicken with Cookies & Cream




Puppy Pack

1 x VitaPet Dry Puppy Food Chicken - 3kg

6 x VitaPet Wet Puppy Food Chicken – 100g

1 x VitaPet Pocket Trainers

1 x VitaPet Duo Sticks Chicken with Cookies & Cream





Total Winners






  1. Directors, officers, management, and employees (and their immediate families) of: (a) the Promoter; and (b) the agencies, companies or participating premises associated with this Promotion. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or stepchild (whether natural or by adoption), parent, step-parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother/sister or 1st cousin.
  2. Any costs associated with entering the Promotion including associated internet or mobile phone charges are not the responsibility of the Promoter.
  3. All prices stated are in Australian dollars, represent the recommended retail price (“RRP”) and include GST. Unless otherwise stated, all references to times and dates are to times and dates in Sydney, NSW, which is Australian Eastern Standard Time (AEST).
  4. The Promoter accepts no responsibility for any change in prize value between now and when the prize is sent to the winner. If a prize (or element of a prize) is unavailable, the Promoter may to the extent permitted by law, substitute it for another item of similar value.
  5. Prizes are not transferable or exchangeable and cannot be redeemed for cash.
  6. Unless otherwise specified, prize/s will only be delivered to addresses in Australia. To the extent permitted by law, the Promoter associated agencies and companies will not be liable for any damage to or delay in transit of prizes
  7. The Promoter accepts no responsibility for any tax implications that may arise from winning of the Prize.
  8. No responsibility will be taken by the Promoter for any ineligible, indecipherable, incomplete or lost entries or entries submitted or received by the Promoter after the end of the Promotion Period.
  9. If for any reason the Promotion is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this promotion, to the extent permitted by law, the Promoter reserves the right in its discretion to take any action that may be available, and to cancel, terminate, modify or suspend the Promotion in accordance with applicable laws (including any written direction given by regulatory authorities).
  10. The Promoter may, at its discretion, declare any or all entries made by an entrant invalid if the entrant:
    1. tampers with the entry process, the operation of the Promotion or the Promotion Website, including use of any automated entry software or any other mechanical or electronic means that permit the entrant to automatically enter repeatedly;
    2. acts in a disruptive manner or is in the Promoter’s reasonable opinion offensive, inappropriate, defamatory or otherwise not in keeping with the spirit of the Promotion;
    3. uses, or the Promotor has reasonable grounds to believe that, multiple aliases, household addresses or email addresses;
    4. fails to establish their entitlement to enter the Promotion to the Promoter’s reasonable satisfaction or fails to produce items as required or produces items that, in the Promoter’s opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or
    5. fails to comply with the Terms or any applicable law.
  11. Nothing in these Terms restricts, excludes or modifies any consumer rights under any law (including the Australian Consumer Law). If in the conduct of this Promotion, the Promoter is liable for a breach of any guarantee, warranty, condition or other term that applies under the Australian Consumer Law or is implied by any other law that cannot be excluded, the Promoter's liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit or prize won.
  12. To the extent permitted by law, the Promoter, its related companies and its agencies will not be liable (including for negligence) for any indirect or consequential loss (including loss of profits, economic loss, loss of data).
  13. All entries will be the property of the Promoter and will not be returned.
  14. The Promoter will comply with the Australian Privacy Principals and the Privacy Act 1998 (Cth).
  15. This competition is in no way sponsored or endorsed by any social media platform, including Facebook, Instagram and Twitter. Any questions, comments or complaints regarding the promotion must be directed to the Promoter.